1,800 hours a month the team didn't have before
An AI support assistant for a beauty clinic chain, built to add capacity, not cut it.
The client. A beauty clinic chain.
The problem. Support capacity was capping how many customer inquiries the team could resolve. Demand was outpacing what the team could answer, and weekend and night requests were left unanswered for hours.
Why it was hard. The business was growing fast and outpacing the team's installed capacity; hiring was slow; nights and weekends, when the support team was off, were peak times for inbound inquiries. This meant mornings were overwhelming, and potential customers were left hours or days without a response.
What we did. We built an AI support assistant integrated into the systems the team already used, handling routine inquiries across customer support and sales support, freeing the team for the ones that need a person, and dramatically reducing the time to respond to inquiries.
What happened next. Bot expanded to support sales.